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T&H

Concept for T&H leadership

Add short-term rentals to the business T&H already runs.

T&H already has the owner relationships, local staff, maintenance, and reporting habits. Nick would bring the short-stay setup and day-to-day playbook. T&H does not offer this today; this is a proposal for how it could.

Review the pilot path See the guest experience
Already at T&H

Owner relationships · field staff · maintenance · monthly reporting · Central Indiana coverage

What Nick would add

Listing channels · guest communication · turnovers · dynamic pricing · short-stay compliance

Why T&H

The local operation is already there

The question is whether short-stay expertise can plug into it without disrupting the core business.

Owner retention

Have an answer when a long-term lease is not the plan

A short-term option could keep selected owners with T&H instead of sending them to a separate manager.

On the proposed full-service scope, the total charge would come in below Red Door’s published Indianapolis pricing of 25% plus $99 per month and a 10% maintenance markup. Management, cleaning, and add-ons would be shown separately.

Market context (not a T&H quote): T&H public LTR full-service is 10%; Indianapolis full-service STR comps often run ~20–30%. A lean STR line is margin expansion on relationships you already own — commercial terms remain for discussion.

Responsibility

Who would own the work

A pilot only works if each responsibility has one clear owner.

Workstream T&H STR operator Third party
Owner sales / relationship Primary Support —
Property qualification Shared Primary (STR criteria) —
Listing setup & channels Brand guardrails Primary OTA platforms
Dynamic pricing Oversight Primary PriceLabs (tool)
Guest operations Escalation path Primary —
Cleaning / laundry Vendor network option QC + schedule Turn vendors
Maintenance Primary (field) Guest triage Preferred vendors
Owner reporting Brand / cadence Guesty statements —
Legal / compliance Shared policy Permit/tax ops Counsel as needed

Cleaning & turnover

Transparent per-turn fee — not a hidden margin on the cleaner’s invoice.

Laundry & linens

Onboarding linen package — branded starter kit at cost-plus.

Design & launch

Photography, staging guidance, listing copy as a starter kit.

Proposed pilot

Start small enough to stop

The homes, schedule, and measures would be agreed with T&H before launch.

  1. Discovery

    Confirm appetite, policy constraints, and success metrics

  2. Readiness

    Select 3–5 opt-in qualified doors; compliance checklist

  3. Launch

    Guesty + pricing stack; guest brand; SOPs live

  4. 90-day review

    Stop, adjust, or expand based on the agreed measures

Risks and controls

Name the risks before taking on the homes

What a first conversation needs to settle

  • T&H would approve: pilot policy, brand guardrails, owner messaging, which doors may opt in
  • Nick supplies: STR systems, launch playbook, guest ops layer, sample kit packaging
  • Remains open: commercial terms, capacity, internal ownership, legal review
Talk through a pilot View owner experience View T&H Travels sample